TotalDesk – Helpdesk, Live Chat, Knowledge Base, and Ticket System.
TotalDesk nulled plugin is the only all-in-one WordPress helpdesk solution. The nulled plugin includes a ticketing and notification system, live chat, a knowledge base, a report and integration module, as well as all of the necessary support features. Get rid of single helpdesk plugins and switch to TotalDesk nulled plugin!
Helpdesk Features:
- Ticket System
- Three distinct new tick forms
- Inbox Fetching
- Two roles: Agent and Reporter.
- My Ticket Page
- Set the default settings for new tickets.
- Set own ticket status.
- Set custom ticket types.
- Set a custom ticket for Project / Systems.
- Attachment Support
- Inform Agents in Notifications.
- HTML WYSIWYG Comment Form
- Saved responses
- Logging/History system
- XLS export
- Reporters and agents may respond to emails.
- Ticket Overview (Assigned to, Status in Colors)
- Set Inbox Archieve Folder
- Notifications
- Email Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket is generated.
- Notify when someone replies.
- Notify when the status has changed.
- Notify once an agent has been appointed.
- Livechat
- Begin a discussion with a new topic (new ticket).
- Enter a conversation with the specified ticket ID.
- Send a message (new ticket) when no agent is available.
- All chat conversations will be preserved.
- Knowledge Base
- Create a FAQ based on a ticket.
- Organize FAQs into themes.
- Set custom icons for Topics.
- Live search for FAQs.
- Track FAQ views.
- 3 Built-in Widgets
- Sort FAQs by View / Popularity.
- 2 layouts (boxed and list).
- Reports
- Tickets by Agent
- Tickets by Status
- Tickets by Type
- Tickets by System
- Tickets by Year
- Tickets by Month
- Tickets by Year and Month.
- Integrations
- WooCommerce
- Envato
- Slack
- Well documented.
Compatibility:
- WordPress 3.8.1+
- PHP 5.4+
- WPML Support
- WooCommerce 3.1
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